Frequently asked visitor questions

The different types of tickets and prices you can find here.

The three-day ticket entitles you to visit EXPO REAL during the period October 6 to 8, 2025; the two-day ticket is valid on October 7 and 8, 2025. The ticket price includes, with no additional costs or registration requirements, access to conference program events in the halls and conference rooms and a profile in the various trade fair directories, provided you agree during the ticket ordering process that your basic data can be profiled.

This year's ticket entitles holders to use public transportation to and from Messe München (MVV ticket for zones M-6) on the specified day of your visit. As a ticket for the Munich public transport, the ticket is only valid in connection with a passport or ID card.

Online tickets can be ordered until October 8, 2025 via the following link: www.exporeal.net/tickets. Please follow our instructions here, which will take you step-by step through the ticket ordering process. Please have your online voucher number / voucher link ready or pay for your order with a credit card (Visa, MasterCard, American Express) or Paypal.

For reasons of data protection law, only one EXPO REAL ticket per visitor / person may be ordered or purchased. It is not possible to order tickets for others at the same time. Once you have successfully completed your ticket order, you will receive the ticket you have ordered by e-mail as a Mobile ticket or Print@home-Ticket PDF attachment for you to download or print out. To access the event, simply scan the unique barcode, which can be found on every ticket (Mobile Ticket or Print@home-Ticket). Tickets will not be exchanged at the venue.

Exhibitors and participants from an exhibitor company (main and co-exhibitors) can order their exhibitor passes to the trade fair directly through the Exhibitors Shop. Access data for the Exhibitors Shop will be sent out to your trade fair organization contact from June 24, 2025.

No, due to data protection regulations every visitor / person must purchase their own ticket or redeem their online voucher for a ticket themselves.

Once you have finished ordering your ticket online, you can download and save it in PDF format or as Mobile Ticket. In addition, an e-mail with the ticket attached will be sent to the e-mail address that you provided. Please keep an eye out for an e-mail sent by: ticketing@messe-muenchen.de

Please take your Mobile Ticket or Print@home-ticket with you on each day of the trade fair, as it entitles you to direct access to the event for every day that you have booked. Simply scan the unique barcode which can be found on every ticket. Tickets will not be exchanged at the venue.

If you want to print out your ticket again (e.g. if you lose it) or if you prefer to do so only just before you travel, you can easily do so at any time using the access data to your Messe München account. If you have any questions about this or need any support, please contact the EXPO REAL ticket service at ticketservice@messe-muenchen.de

Once you have successfully completed your ticket booking and order, you will receive the ticket you have ordered within 24 hours, by email, as Mobile Ticket or Print@home-ticket PDF attachment for you to download or print out. This is your entry ticket that allows you to pass directly through the turnstiles at the venue and into the exhibition halls without having to wait in line.

Once you have placed your order, you can download and save it in PDF format or as Mobile Ticket. In addition, your ticket will be sent to you by e-mail. You should receive that e-mail right away, but in some cases it may take up to 24 hours after you place your order.

• Very occasionally, e-mails may be caught by the spam filter of your mailbox. Please check your junk folder or contact your administrator.
• It may be that you entered your e-mail address incorrectly when filling out the customer data. If this is the case, please contact the EXPO REAL ticket service at: ticketservice@messe-muenchen.de

Yes, you can always print out the ticket you have ordered again. If you want to print out your ticket again (e.g. if you lose it) or if you prefer to do so only just before you travel, you can easily do so at any time using the access data to your Messe München account. You can find the access data in the confirmation e-mail that you will receive once you have successfully ordered your ticket. If you have any questions about this or need any support, please contact the EXPO REAL ticket service at ticketservice@messe-muenchen.de.

No, tickets containing personal data (e.g. with your name) are not generally transferable.

• Even multi-day tickets can be used by only one person.
• Important: Since online tickets are personal and non-transferable, when checked on site, an official photo ID must be presented.
• Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry.
• If you have lost your ticket and are afraid that the finder might use it to gain access to the trade fair, please e-mail ticketservice@messe-muenchen.de, to have your lost ticked blocked.

Yes, the readers at the turnstiles will recognize the barcode displayed on your ticket.

Tickets sold at the reduced online price may only be purchased online and paid for by credit card (Visa, MasterCard, American Express), Paypal or Giropay. The invoice for the ticket purchase will be sent to you by e-mail. In addition, your Messe München account also contains an overview of your orders and invoices.

Tickets can only be purchased online and not on site.

The invoice for an online ticket purchase will be sent to you by e-mail. In addition, your Messe München account will subsequently also contain an overview of your orders and invoices. When tickets are purchased at the venue, the invoice will be sent to you via e-mail.

The link to your Messe München account can be found here.

Please activate your Messe München account using your e-mail address and an individual password. In the aacount you can enter a change of address or download and print tickets and invoices.

Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will in principal require a visa. The ticket you have booked is not a substitute for a visa letter of invitation. You can find detailed information about visa applications on our visa service page.

No, the ticket order is binding.

In the event of Customer being a consumer as defined in § 13 BGB [German Civil Code], due to § 312 {g}, Clause 2, Nos. 9 BGB consumer will not have the right to cancel according to § 355 BGB for Tickets.

An online voucher or online voucher number can be redeemed until October 8, 2025 using the following link: www.exporeal.net/ticket. You will then automatically be taken to the ticket ordering portal, where you can redeem your voucher for a free Print@home ticket. Online vouchers can only be redeemed for a ticket online and you will need to enter the online voucher number or use the online voucher link. The ticket is free to you as an invited visitor, as the costs of the ticket will be borne by the exhibitor from whom you received the invitation. Since the exhibitor will be charged only if you actually visit the trade fair and pass through the turnstile, you do not need to inform the ticket service or cancel your ticket if you do not use it.

Questions should be directed to our service hotline or to your local contact in our overseas representative offices. You can find your local contact here.

Our service hotline for visitors can be contacted as follows:

Visitor hotline
Tel.: +49 89 949-11628
Fax: +49 89 949-11629
E-mail: info@exporeal.net