Exhibitor Shop: FAQs

Do you have questions about the Exhibitor Shop? In our FAQs you will find all the answers to the most common questions.

How do I get acces to the Exhibitor Shop?

You have received an e-mail with the access data for the EXPO REAL Exhibitor Shop. In this you can assign a new password via the first link. The second link will lead you directly to the store.

To log in, select the red button "Log in" on the left side of the screen below the logo on the start page. You will be directed to a login screen where you can enter your e-mail address and the password you have created. By clicking on "Send" you will jump to the Exhibitor Shopand can place orders there.

Why haven't I received any login data for the Exhibitor Shop yet?

Only the contact person indicated on the registration form will receive an e-mail with a link to the Exhibitor Shop. After successful registration, the person can log into the shop. If the contact person and thus the person responsible for the Exhibitor Shop has changed, please contact the support.

Do co-exhibitors get their own account?

Yes, the contact person indicated on the co-exhibitor registration will receive an e-mail with a link to the Exhibitor Shop. After successful registration, the person can log into the shop.

However, co-exhibitors do not receive all authorizations in the Exhibitor Shop and can therefore only order some of the products.

The contact person in the company has changed, how can I transfer my account to this person?

Please send an e-mail with the contact details of the new contact person to This person will shortly receive receive an e-mail with a link to the Exhibitor Shop. After successful registration, the person can log into the shop. The new contact person will automatically have access to orders already placed and can proceed with bookings.

The previous contact person will then no longer be able to place orders for the event.

Can I authorize other persons to place orders in my name and on my account?

Yes, you can authorize people to place orders for your stand at any time.

Proceed as follows:

  • Click on "My Account".
  • In the drop-down menu, click on "Manage authorization".
  • On the page that opens, enter the mail address of the person you want to authorize and press "Send".
  • The recipient will receive a registration e-mail and will then be able to place orders for your stand.

Can I also revoke authorizations again?

You can cancel all the user's authorizations. Under "My Account", click "Manage Permission" and deactivate the the corresponding authorizations.

Why can't I see all the items I can order after logging in?

There are two possibilities for this:

1) If you have not yet booked stand space at the selected event, you will not be offered any items to order.

2) In the Exhibitor Shop, a distinction is made between the customer groups main exhibitor and co-exhibitor. Co-exhibitors do not receive all authorizations and can therefore only order some of the products.

What do I have to pay attention to if I have more than one booth at the fair?

If you have more than one stand space at the fair, select the stand space for which you want to place orders after logging in. You can find the booth selection on the left side under the button "My Account".

How can I change my stand space if I have more than one stand space?

If you are on site with more than one stand space, you can use the drop-down menu to switch stand spaces at any time and place the respective orders required for the stand space.

Is there a deadline for ordering items?

All dates and deadlines of EXPO REAL can be found here. Please also note the individual order deadlines in the respective product description.

Can I still see my orders and their status after they have been completed?

Yes, in your account area you can view all your placed orders including the current status of the respective order.

To do this, click on "My account" and then on "My orders" in the drop-down menu that opens. You will then receive an overview of all orders.

What is to be considered with products on »request«?

Some products cannot be ordered directly from the supplier. This may be the case because the product is currently not available, the official order deadline has passed, or because it is a special service that requires further planning steps with the supplier first.

You can recognize that a product is only available on request by the fact that instead of the usual shopping cart button, the "Request offer" button is displayed.

Will I receive an order confirmation?

You will receive a confirmation by e-mail after completing the order.

Can I cancel an order or an individual order item?

Yes, you can cancel order items up to 30 days before the event. After that, you can submit a cancellation request using the same method. Call up your orders as in the question before and then proceed as follows:

  • Press on the order product ID written in red.
  • Click on the "Cancel order" button

When do I have to pay for the ordered items?

All items will be billed to you after the show either through the final invoice or directly through the service provider.

Where can I register my day and evening events?

If you would like to register a day or evening event, you can do so under the menu item "Further applications / information".

Where can I find general registration forms?

You can find following applications on the home page under "Registrations":

  • Preventive fire protection
  • Power of attorney registration & stand construction
  • Special stand constructions
  • Laser and X-ray equipment
  • Early stand setup
  • Technical Equipment for conference rooms
  • Liability insurance for exhibitors
  • Transport insurance

What requirements does my internal browser need?

The exhibitor store can be used with current versions of Internet Explorer, Firefox and Chrome. Internet Explorer is supported from version 8. Chrome is the preferred browser.

Can I change the shipping address in the Exhibitor Shop?

Shipping addresses are fed from Messe München's internal systems. There is currently no provision for post-processing via the exhibitor shop. Please contact if you need to make a change.

Why can't I change the payment settings?

Payments are currently not displayed via the store. Therefore, it is not necessary to change the settings.

How do I change my password?

You can change your password at any time during the log in process. To do this, use the "Forgotten password" function in the login screen.

Who can I contact if my question has not been answered?

Please contact in this case: or +4989 949-11338