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EXPO REAL Exhibitors' Shop FAQ

Frequently asked questions about the EXPO REAL Exhibitors’ Shop.

How do I get my login information for the Exhibitors’ Shop?

After you confirm your booth proposal, you automatically receive an e-mail that contains an activation link. Use this link to go to the Exhibitors’ Shop, where you can create your password. Your user name is always your e-mail address. If you have not received the activation link, please refer to No. 2 in these FAQs.

Why have I not received login information for the Exhibitors' Shop?

The contact indicated on the registration form is the only person who receives an activation link for the Exhibitor Shop and can use that link to create a password for the account. If that contact, and therefore the person responsible for the Exhibitor Shop, has changed, please refer to the following question.

The contact person in our company has changed. How can I transfer the account to that person?

Please send an e-mail with the contact information of the new contact person to exhibitor@exporeal.net . Shortly thereafter, they will receive a new activation link and can create their own password at the Exhibitor Shop. The new contact person automatically has access to previously placed orders and can continue placing new ones.

After that, the previous contact person can no longer place orders for this trade fair.

How can I change my password?

  • Click on the "Log In" button in the Exhibitor Shop (upper right).
  • Click on "Forgot your password?".
  • Enter your e-mail address (that you used to register)
  • Click on "Submit".
  • Shortly thereafter, you will receive an e-mail telling you to create a new password.

Please note: If the activation link in the e-mail is no longer valid, please follow the steps for creating a new password described above.

When I log in, why don't I see all of the items that are available for order?

There are two possible reasons for this:

1) If you have not yet booked any stand space for the selected event, no items will be available for order.

2) The Exhibitor Shop distinguishes between main exhibitors and co-exhibitors. Co-exhibitors do not have the same authorizations and may only order certain products.

What shipping address is currently listed for ordered items that require delivery?

The delivery address is identical to the exhibitor's address indicated on the registration form.

Can I change the shipping address in the Exhibitors' Shop?

The shipping address is taken from the Messe München database. For some items, the detailed description includes instructions to enter a different shipping address in the Comments box on the Product Details page. In most cases, however, the Exhibitor Shop does not allow you to make subsequent changes to the shipping address. Therefore, if you have any questions, please contact us at shop@exporeal.net or by telephone at +49 89 949-11608.

Do co-exhibitors get their own account?

Yes. The contact person indicated on the registration form for co-exhibitors receives an activation link for the Exhibitor Shop and can use it to create a password for their own account.

However, co-exhibitors do not have all the same authorizations and can only order certain products.

Are there deadlines for ordering certain items?

All dates and deadlines for EXPO REAL are available here. Please be sure to observe the individual order deadlines indicated in the respective product description.

How can I find out the current status of a requested item?

You can access the status of your orders via the order details under "My Orders". Detailed information is available from the supplier whose contact information appears in the detailed description of the item in question.

Will I receive an order confirmation?

Once you have placed an order, you will receive a confirmation by e-mail.

Is there a minimum order quantity?

Some products have a minimum order quantity. Please refer to the detailed description of the product in question.

When do I pay for the items that I order?

The items will be included in your final invoice after EXPO REAL.

How can I create a subaccount?

  • Click on "My Account".
  • Select "Manage subaccounts"
  • Create a new subaccount and issue the authorizations.
  • The subaccount user will receive an activation link for his/her account.

How can I delete a subaccount?

Generally speaking, accounts in the Exhibitor Shop cannot be deleted. However, you can cancel all the subaccount user's authorizations by deactivating them under "Manage subaccounts".

Once I have logged into my account, can I place orders for multiple booths?

If you have booked multiple booths, the system will ask you which booth you wish to place an order for. Select the booth in the corresponding dialog box and confirm with "Continue". You will be taken to the main page of the shop catalog. If you only have one booth at the fair, the system skips this booth inquiry and takes you directly to the main page after you log in. If you switch to another booth, please keep in mind that everything you order will go to the currently selected stand/customer. Please be sure to always close your order before switching to another stand/customer. The contents of your shopping car will NOT be deleted when you switch to another booth.

Are the orders that I place still visible after I finish placing my order?

You can view all your orders in the customer menu (which you can reach via "My user account" under "My orders" in the menu. The link "View order" will take you to the order details, where you can review everything about the order in question.

What prerequisites must my Internet browser meet?

The Exhibitor Shop can be used with the current versions of Internet Explorer, Firefox and Chrome. It supports Internet Explorer starting at Version 8.

Can I cancel an order or individual order items?

A "Cancellation request" link can be found next to each order item in the order details (which you can reach via "My Account" under "My Orders"). You can use it to request a cancellation from the supplier. Whether or not a cancellation is possible depends on the supplier's General Terms of Business. In some cases, the cancellation is already deactivated in the system, e.g. if an item has already been shipped or if a specific timeframe has been exceeded. In this case, the "Cancellation request" button no longer appears in the order details.

What is a subaccount?

Subaccounts are additional accounts within you own account. You can use them to give employees the ability to place orders themselves.

Are subaccounts of the previous event applied as created?

No, new subaccounts for colleagues or service providers have to be created for every event. Exception: If you named a different contact for correspondence in the application, he/she will automatically receive an email with the login link.

Our Exhibitors’ Shop team is also there to help you at any time. You can contact the team at:

Messe München GmbH
Exhibitor Shop
Am Messesee 2
+49 89 949-11608
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