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FAQs and How-to videos EXPO REAL ONLINE 2021

Find out here which functions you can use on the digital event platform of EXPO REAL ONLINE 2021, how to log in or edit your profile. Our answers will help you with your questions.

How-to Videos
Functions of the platform
Data protection

How-to Videos

With our explanatory videos, we show you all the functions available to you on the digital event platform.

How-to Video 1 Login & Overview
How-to Video 2 Your Personal Profile
How-to Video 3 Company Profile
How-to Video 4 Networking
How-to Video 5 Your Agenda

General Questions

What components does the platform offer?

The focus is on four primary components:

  • Matchmaking that is supported by AI
  • Streaming (panel discussions, keynotes, company presentations, etc.)
  • Direct contact with companies, e.g. via the chat function
  • Presentation—Companies can present themselves in an exhibitor directory with a short company profile and product profiles

Exhibitors can present themselves to a wide audience by booking a company session. These can be booked for a fee or may already be included depending on the package that is selected (availability is limited).

EXPO REAL Online Catalog and EXPO REAL ONLINE – What’s the difference?

The EXPO REAL Online Catalog, as EXPO REAL participants know it from the past, is a comprehensive industry directory that contains all EXPO REAL exhibitors, company contact data, a list of participants as well as press information and much more. It is available to the entire industry free of charge almost all year round on exporeal.net.

EXPO REAL ONLINE is a digital event platform, accessible only to participants of EXPO REAL. Similar to the Online Catalog, it also offers a directory of exhibition segments and participants, but the focus lies on the networking of all participants by means of the A.I. supported matchmaking function and on specialist content such as selected sessions from the conference program and Company Sessions. EXPO REAL ONLINE acts as a digital supplement to the trade fair on site for all those who would like even more reach or who cannot be present in Munich. The platform is only available shortly before the event and up to four weeks afterwards, then it will be deactivated.

In which languages will the platform be available?

The platform language is English, this applies to the navigation, filters, and notifications. Depending on your target group, you may decide in which language you publish your company profile and/or your company session.

Participants will always be shown all information in their local time.

Which internet browsers support the platform?

To ensure optimum performance of the platform, we recommend that you use Google Chrome or Firefox as your internet browser.

Functions of the platform

As a visitor, how do I get access to EXPO REAL ONLINE?

  • First, you purchase an on-site visitor pass (which includes access to EXPO REAL ONLINE) or a digital pass via the website.
  • As soon as the platform goes live (this will happen on 4th October), you will receive a link to the platform and a registration ID by e-mail.
  • Click on the link and log in with your e-mail address and your registration ID.
  • Create a new password. From now on, use this password instead of the registration ID to log in to the platform.
  • Create your individual profile with information about yourself and the company. The more detailed your information, the more networking opportunities you will have. Interact with content and recommendations in the virtual space to receive more suggestions that match your interests.

How can I update my profile on the platform?

Option 1: First-time registration on the platform

  • Log in to the platform
  • A window will open automatically to ask about your preferences
  • Please answer all the questions, as this information will also be saved in your profile and serve as a database for the matchmaking tool.
  • Click on the highlighted field to enter your responses
  • You can add to your answers by clicking on ‘+’

Option 2: You have already registered on the platform and want to go back and change your profile data

  • Log in to the platform
  • Open your profile
  • Change your profile image by clicking on the pen icon
  • Modify your entries by clicking on the response field(s) you would like to change

As a visitor, what do I need to do to take full advantage of my participation in the digital event?

The first port of call is your own profile page – this serves as your business card. As a result, you should try to fill your profile with meaningful information that arouses attendees’ interest and spurs them to contact you.

Even so, always keep in mind that virtual events thrive on active communication by everyone involved! That means that your active participation is at least as important as creating a strong profile page. Only through a targeted and proactive address can you get to know new industry experts for exchange and networking – and, as a first step, you will be supported by the integrated matchmaking tool.

Do visitors have to proactively approach exhibitors?

Preferences are requested via visitor registration, which are automatically matched with the exhibitors' exhibition sectors. This information is used for AI-supported matchmaking to suggest relevant exhibitors to the visitor - and vice versa.

In addition, attendees can also proactively search for exhibitors in the exhibitor list.

Can profiles also be modified during the trade fair?

Yes, your profile can still be changed during the event.

How can I change the email address in my profile?

  • Open your profile
  • In the navigation bar on the left you will find an item called „Change email address”
  • You can enter a new email address here
  • This new e-mail address must be used for all future registrations. The password remains unchanged.

Is there a deadline for visitors for registration and for completing the profiles?

There is no official deadline, which means that you will still be able to take part very last-minute. It is a good idea to fill in your profile as soon as possible so that you can get started with networking right away.

How exactly does AI-supported matchmaking work?

To match exhibitors with visitors, the matchmaking function draws on exhibitors’ product groups (which are entered in the exhibitor profile) and the interests specified by visitors when they register.

A calculation is run in the background to determine how well exhibitors’ and visitors’ interests match up. All participants then receive proposed contacts that are based on this information.

Additional information such as movement data, search patterns and existing contacts can then be used to create additional contact recommendations automatically.

Can I also find contacts on the platform without using the matchmaking process?

In addition to digital matchmaking, you can also find new contacts using the attendee list and exhibitor list. Furthermore, you can filter these lists using various criteria.

How can I get in contact with attendees via chat?

Go to the profile of the attendee that is relevant for you and click on the ‘Show Interest’ button. If the attendee is also interested, he/she will be added to your contacts and you will be able to get in contact via chat.

Is it possible to set up business appointments (using a calendar)?

Yes, this can be done by using the „Request Meeting“ button. All appointments that you set up, as well as all events that you would like to take part in, are clearly displayed in a single location in your personal agenda. It is also possible to export this information to your external calendar.

How can a business appointment be requested?

Go to the profile of the attendee that is relevant for you and click on the ‘Request Meeting’ button. Direct meeting requests can only be sent to exhibitors who have booked this functionality with their package. The chat function as described above is available in any case.

How can I enter a virtual meeting room?

As soon as a meeting is confirmed, it appears in your personal calendar. The meeting can be entered via a button that is activated five minutes before the start of the appointment.

How many people can take part in a virtual meeting?

As many as 50 people can take part in a virtual meeting.

Is it also possible for participants to integrate their own chat programs (e.g. WebEx or Zoom) for online chats and web meetings?

No, the chat function is only available on the digital platform. It is not possible for participants to integrate their own chat programs.

Can the networking features of the platform also be used before and after the trade fair?

Yes, the extended duration of the digital event beyond the dates of the trade fair is one of the advantages. One week before and four weeks after EXPO REAL (until 13 November 2021), the matchmaking and chat features will be available, allowing you to get in touch with participants at any time during and after the trade fair. Users who are not logged in will be notified by e-mail that they have received a contact request.

Additionally, you will be able to watch all content on the platform up until 13 November at your convenience. We will inform you when the platform will be closed.

What are ‘connections/contacts’?

‘Connections/Contacts’ are participants with whom you have either arranged a meeting (“request meeting”) or with whom you have been matched by mutually showing interest (“show interest”).

Data protection

Does the Digital Experience comply with the provisions of the General Data Protection Regulation (GDPR)?

The Digital Event follows the current version of the General Data Protection Regulation (GDPR).

Who is authorized to see my contact details?

On your profile page you can determine who can see your phone number and email address. You can choose that nobody, only your contacts or that every user can see this data.


Do you still have questions? No problem, please contact us.

Tel. +49 89 949-11628

E-mail: info@exporeal.net